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Glad I never worked on the phones for FedEx with people like you calling in.... is the same reason why people lose their cool when their internet goes down... big fucking deal... deal with it - theres nothing I can do, and yelling at the reop on the phone isn't going to fix the issue at all.. if anything, they won't want to do a thing to help you outside of their job description.
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i like waffles
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