Dude you're kind of in a world of shit. Epassporte only pretends to be a legit banking institution when in fact they are nothing but a bunch of scamming asshats. The only rep they have is some guy that posts on GFY..LMAO...
Your emails will not be replied to and phone calls will get answered after an hour or 2 on hold and then only by someone that cannot do anything for you other than take a fake message that will go unanswered. Sorry if this doesn't help but I am simply telling you the truth based on numerous threads regarding epassporte.
