Quote:
Originally Posted by Phil21
I absolutely agree 13 hours downtime is beyond unacceptable. Your account was already credited for 1 month additional of free hosting for this mistake. When you are on a Reflected-managed platform, I am confident issues like these are a non-issue. To be honest, I've never seen an Apache error like the one which brought your site down, and I've been in the business for more years than I care to admit.
-Phil
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You mean the credit all clients got because of the company switch?
I'm not really pissed off. Its just that when i move to a new company i get nervous and, bad luck for you, my shit goes down in the first week. Know what i mean?
Also im not sure about the customer support. Sure you guys respond fairly quick but i have the feeling the person who reads it doesnt really care or is busy with other stuff.
The first email a couple of days ago i asked for fairly simple question and hours later i get a reply that had nothing to do with it. I mean thats just a case of not paying attention to whats in the email.
And now atm, one site is still down, i showed the error (a mysql table thing) and the person who responded said i should look at it in the software on the site. Well, how can i if the site is down?
MySQL Error : The table 'session' is full
Isnt this enough info for an admin to know where to look at?
Anyway, im willing to give you guys a chance. This could be bad luck and i want to be fair to you.