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Get a second phone number and route to an answering machine.
We had one guy a couple of weeks ago who just had all kinds of issues with us. He claimed to be an attorney, and had an email from a law firm in Southern Cailifornia. So, I called their office and asked to speak to their personal manager. I told her... A few lies.... and found out this guy was a clerk, not an attorney. Later that day she called me back and told me he was sent home for a week without pay. Opps.
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