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We can both go 'round in circles on this one quoting pro/con sources all day, none of which would do much to change my personal perception of what I experience on the job from day to day.
Perhaps, like Tonya - I'll start keeping notes and stats on confrontation cycles during the course of a shift. Might be an interesting task.
Granted, I'm 2% British (I think its manifested mainly in my left foot) and 1984 was my favorite year....so results may be slightly and subjectively skewed.
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