I will say you have 1 valid point for sure...
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4) Epassporte does NOT require anything but your account username and password to change all your information on record.Including your password,email address and personal contact information.No security questions will be asked.No personal phone call to the account holder will be made.No documents ,faxes or phone calls by you the account holder will be required to change any of your information.
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There should be one more security step before a hacked/cracked/phished password leads to a complete account hijack.