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according to comments in other forum, they are having serious problems since 9/22.
It seems their customer service answers that they are experiencing unspecified trouble with their "payment provider" (whatever? do they mean visa, i assume?)
Not the most reassuring answer, i would say.
Myself, i am not even able to load money on my account (and no, i am not broken - yet)
ps: not sure if the rules allow to post other forums url's, but you may make a search for "unable to load to epassporte from a credit card"
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