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From what I understand, he handles personal accounts only. He goes above and beyond for the company - they should certainly be able to handle a 'Customer Service' fiasco when he's not around. What if he quit tomorrow? How long before clients get some customer service?
He's entitled to his vacation without feeling guilty that he's not around to help when something goes down. It's up to them to handle this professionally when he's not around. He can't always be around dodging the bullets for them.
Someone at Epass should step up to the plate and give the people demanding answers some friggen answers. This is money we're talking here - money destined to go to a multitude of affiliates a few days ago and yet again within a few days. It's not some $10.00 banner job where the guy dodges you with a few excuses and a 'DND' on ICQ.
Not trying to attack anyone there, but you they should seriously reassess their M.O. with PR & customer service. This is totally unprofessional - period.
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Patrizia
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