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I really, really think they've got rogue employees...
I had that issue on my personal account before, I believe I got it sorted thanks to Michael O ('Keyser' at the time) as most else.
Wtf is wrong with them, especially their Wires and customer service?
To me, the company seems like... a brainchild of the top behind it, but with little to NO insight in how it's running at ground.
I just have this feeling there's an asshole or two at their groundlevel who 'skims' a few transactions here and there.
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