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You have to get on the phone and hold with them a long time, especially if they are having problems like they are right now. They've just straightened out my problems surprisingly fast but this is probably due to the number of times I called and how often I have now and in the past.
Just recently I withdrew to my bank and one of my payments got in there in under 2 days which is amazingly unusual and even more unusual to my benefit for once.
All I can say is, I've dealt with their problems so long and so many times I'm no longer paranoid, but it's a complete pain in the ass when things screw up which is a lot more than it should.
My advice about them is to use them to collect your sponser money and withdraw anything no matter how small into your bank account because they are always having problems. Only use them for that. You can't really depend on them, except I've never been ripped off or screwed yet so I would suspect you'll get everything cleared up but put on a good television show or record and sit on the phone until they answer and call back if they hang up.
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