Ok I would like to start off by saying that I love you all. I thought I was the only one that was having problems with Ibill.
My story gets a little more complicated though. Due to new Visa Regulattions that I am sure everyone knows about I had to pay the 750.00. When I was imformed of this by Ibill they told me that they had the choice to pay or not pay. I choose not to pay...I imformed them that I didnt want to pay and they said ok.
Month goes by and then I notive 750.00 is missing out of my account guess what..Ibill took the money after I told them not too. I asked nicely for my money back and this is the response I got
"Andre,
I apologize that the procedures were not clearly explained to you, please allow me the opportunity to clarify the newest VISA regulations. VISA has requested that iBill register any and all merchants that have active VISA rebills in order to process your transactions; otherwise you would not receive your revenue. It appears that your iBill account had active VISA rebills past the registration deadline. Per the processing agreement that you have with iBill, we are permitted to ensure that your iBill account is VISA compliant at all times and therefore we registered your account to ensure compliance.
I can understand your concern and I apologize for the inconvenience that the registration fee may have caused you. iBill collected the fee on behalf of VISA, therefore, we do not have them to refund; I apologize. What I can do for you is explain the benefits to your business of registering now and you always have the option of not accepting VISA in the future. Keep in mind that over 70% of the on-line transactions are VISA transactions.
By registering for VISA now, you are compliant with the new regulations and iBill is still able to process your rebills - ensuring your revenues are protected and your customers have access to your site. You are also exempt from the new rigorous registration process. If we hadn't registered your business - you would have lost the majority of your rebill revenue and you would have had to have been reviewed by VISA for processing. VISA will actually be reviewing websites of new clients to ensure they are compliant with VISA's rules and regulations.
If you have any additional questions or concerns, please do not hesitate to contact me.
Sincerely, Mike "
What a crock of bull. They asked me first and since I said no they decided to not take it. What if I didnt have the 750.00 in my account. I bet I would not of be taking visa then.