Originally Posted by gmr324

Ray,

Concerning the Automated Member Support (AMS),
the ultimate judges of whether this feature is a
weakness or strength is our clients.

Frog has an extensive list of extremely satisfied
webmasters, some of whom have been relying on
this exact feature for four years and counting. As
you can see from Roy's testimonial above, they
credit this AMS feature with making Frog completely
self-supportive and not requiring any intervention
on their part to deal with password management
issues. A casual scan of our webmaster testimonials
page will also bear this out.

Our contention is that a valid paying member should
NEVER be blocked from accessing a members area for
ANY amount of time because a hacker compromised
their password. To compound the problem, it could
occur when a webmaster is sleeping or away. AMS
works 24/7 to ensure that the member has uninterrupted
access to a site and hackers have none. This minimizes
damage control and cancellations that would be risked
from a member being blocked out.

Experience speaks for itself and its hard to detract
from four years of experience from a multitude of
webmaster clients.