gmr324

Three points about this:

(1)
True customer service should mean providing
24/7 uninterrupted access to a paying member.
Passwords and members can be blocked at random
hours totally unrelated to a webmaster's schedule.
I wouldn't continue paying for a membership
where I didn't have predictable constant access,
would you?

(2)
Once again, four plus years of experience with AMS
bears out the fact overwhemingly that the highest
percentage of pass trading can be attributed to
hackers and not members. So, any system should
address the most frequently occurring problem.

This experience has also shown that the vast
majority of legit members who have been issued
a new password by our AMS stop sharing passwords
when confronted with the hard evidence. This had
held true over the past four years that we've tracked
it through feedback from our webmaster clients.

If a member were to trade their password with a friend,
Frog's Geo-IP Tracking would detect even such low
profile abuse and block it. It wouldn't take exchanging
many dead passwords like this for these friends to
discontinue the practice.

(3)
If members are guilty of trading passwords with their
friends, what would prevent them trading or circulating
a password that is manually issued to them by a
webmaster? Either way, (manual or AMS) they've been
handed a password that can be tracked for abuse
and confronted. So, why waste valuable webmaster's
time unnecessarily?

====================

[quote]The price should make a lot of people choose
strongbox..
$60 a month for 1 site with Frog
or
$150 one time fee for Strongbox[quote]

Correction:
Frog's price range from $15 - $60 per month depending
on the mix of features you select. We have some
very seasoned webmasters as clients who have done
the math. They know what their time is worth and
choose not to have hours of their time consumed
doing repetitive tasks that can be handled by software.
That time is better spent expanding their business.
That is not even counting the revenue lost from
frustrated members who cancel their subscription
because they are blocked out. They may also infer
that you can't protect their credit card info if you
can't even protect their password from hackers.
Perception is reality.

Here's a quote from our client Lucky (which you can
see as a reply above) that support these claims:

"No more sitting at my 'puter in the mornings to see if my
site's been hacked, ...your members (should they need to)
can retrieve their own new password from the system
without bothering the webmaster."

Here's another relevant quote from our testimonials page:

"We also love that our members can get their passwords
by themselves. It save us a ton of work"

As usual, thanks for the lively exchange Ray!