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I had the same problem with a Thinkpad I just bought. Tech Support told me to start from scratch, which I did and loaded the OS from the hidden partitian. All works well now. Some times those pre-installed installations just aren't right and starting from scratch works out the bugs. I reclaimed an additional 2 GB of space on the hard drive, too.
Make sure you clean our your prefetch, temp, and %temp% folders. Also take a look in your StartUp Configuration and disable any programs that you don't need.
When you start from scratch you'll have the option to install Norton or not, too.
I've grown to like Vista, but I wouldn't upgrade an XP system, only use Vista on a clean startup.
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