Hi Chris,
I know I was uptight when I was speaking with him and most likely frustrated that I wasn't hearing what I wanted to hear. He did reiterate several times that customer service was 24 hours and that I could call back. I felt he was rushing me along but that's not abnormal as I am sure he was working a call queue.
Interestingly enough, after I finished with PayCom I moved onto Vivid. What I discovered with them was that the email address they had for my transaction belonged to someone else. I never would have believed it until she said the email address on file for the transaction was
[email protected]. My credit card info stolen?! lol I used to manage customer service for my own paysite merchant account and I had heard the "stolen" excuse so many times and knew it was BS. Murphy's law that this might have happened to me!
I'm going to call your service department back after I get either my January bank statement in the mail or am able to pull December's from my accountant. I'm starting to wonder since all these subscriptions were done in June if it was possibly a credit card number stolen from me by an employee at the Mail Boxes Etc or perhaps someone I had working in my office at that time. I can't conceive of either stealing from me but who knows.
I'm still wondering why they don't have the discretion to do a name search but on the same token I realize my situation is unique - most people have their statement right in front of them.
What I realized later this evening as I was reflecting is that the Visa debit card all of these charges were on (and still billing) is currently a cancelled card. I left it in an ATM a month or so ago and cancelled it (although I later retrieved it from that bank). Someone suggested to me that since these were transactions that were recurring previous to the card cancellation that they would continue to be approved for 12 months as some sort of protection for people's regular recurring transactions that might be overlooked when replacing a card... as if the presumption is that if something was rebilling prior to the stolen date that it is in fact an authorized charge.
Obviously, I need to have a discussion with my bank if they're allowing charges to go through on a truly inactive card. Since the card has been replaced and all of my statements are elsewhere it looks like I'll need to get my stuff and try again in a few days.
Cheers,
Brad