I once got about $50 credited to my PokerStars account because I was involved in 1 or more sit'n'go tournaments where two players colluded against the table.
They said in these situations, they forfeited the winnings of the cheaters accounts - And give it back to the people they stole from, evenly!! I may have even made a profit.
So I'm in a little sng yesterday, and I see a guy flat call on the river, after hitting aces full on the river... He bet, a guy raised him, and he flat called.. strange play with the 2nd best hand to Quads.. So I e-mailed stars.. Look at the fucking response!
Stars has 95,000 players playing right this second, and manage this kind of customer service - now tell me AFF can't look at their own site!
Too long to post, making a response