Quote:
Originally Posted by Kard63
Did any of your stores ever see a major business decline?
Thanks
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The last couple of years I was with the company, my job was taking over stores my supervisor didn't want to have to babysit the manager at. These were trouble stores in outlying areas that just were not doing well.
In our company, if you were doing 70% of plan you were successful, my 2nd to last store I was doing 114% of plan, and then my last store, I was there for about 16 months and my store was number 1 growth in the company for that entire time out of 114 other stores.
I'm saying all this for a reason, it depends upon who you have managing your store. My last store was on Kaufman, Texas about an hour east of Dallas. It was on a highway that lead into East, Texas and was only about two years old. It should have been making bank, but when I got there it was only making around $7K-$8K a week. When I left it was doing $21K - $24K a week.
How I personally changed the store around, was by spending so much time hiring and training, and staffing the store to make sure service was fast and quick.
In the beginning I caught shit because of my staffing. Taco Bell corps budget for staffing was based on an 80% productivity level, and these guys who owned these franchises were looking at 110%. In other words for every dollar they spent, they wanted $1.10 worth of work out of teenagers.
But I knew I had to build up the trust of customers again, letting them know that if they came in they would get quick fast service.
It got to a point where during lunch there would only be one car in line, and by the time they ordered their food and pulled around to pay for it, we were there with food in hand.
If you were to walk into my store, it would look like we didn't do any business in our drive thru, however business was better than the store had ever seen.
My point is, you will always have to watch over your store. You will always be involved. If someone has told you that you won't, you're setting yourself up for disaster.
Being a manager / owner is like being a parent, your toughest job is making sure everyone else is doing their job, and if you don't follow up, or have the most effective management hired to do the follow up for you, you will easily get fucked over.