most o f them should setup a chat room and just have a bot in there posting away whenever someone asks a support question
it would be no difrent than a program rep posting on gfy as half of the time the reps are usless anyway
webmaster: hi i need some help
support bot: would you hit it?
webmaster: hit what
support bot: see sig
webmaster: i need help
support bot: thanks bro
webmaster: fuck you
support bot: no im a stand up guy