OneWhoKnows

Yeah, kinda. Yesterday evening I received some auto-generated mail from ePass that, like I requested, my account has been closed now and they hope I have been happy with their service I was like, WTF! But, thank god, Michael was online at that time, so he had a look immediately and told me that the account definitely hasn't been closed and he'll clear up the situation. Damn ePass, do something about your customer service workflow NOW. Everyone's annoyed that things don't work as they should with your customer service (excluding Michael), so hire more service personell! Can't be that you're more than 3 weeks behind with answering e-mails, like we could read in that other recent ePass thread.

But back to my case... So, just got up now and I can login to my ePass account again, so yeah - has not been deleted I also received a message about what they are doing right now. They are trying to get the money back that has left ePassporte's system already - the money that has been withdrawn already. They'll notify me by August 8th if they had any success, but actually I don't have much hope. These thieves know what they're doing.

I also got a new virtual card and I will receive a new plastic card aswell (both free of charge). OK, good thing, because the thieves might know at least card number and expiry date of the old one's now - but still fucked. Because of course it'll take about 3 weeks again until I receive my new plastic card, so now I have to make sure that sponsor's don't pay out to this account, otherwise I'll be back to the old amount, that has been stolen very soon, but without the electron card I can't get the money outta there

So much for this update