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Old 01-23-2003, 05:16 AM  
salsbury
Confirmed User
 
Join Date: Feb 2002
Location: Seattle
Posts: 1,070
i'd suggest letting them reset their password up to twice, and then after that, have them explain it. send them an e-mail with a link they have to click to reset the password and everything. maybe even generate the password for them at that point.
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