Round 2. Sorry for the delay. Wanted to wait until after the second email.
Sexfind: How confident is PSW Billing of being able to continue to process VISA over the foreseeable future for Australian clients?
It?s not as much a question of confidence as it is one of practicality. Any billing company with a proper international banking relationship can currently process your transactions. However if Visa-International follows Visa-USA and cross-border settling is stopped (which is likely in 6 to 8 months) the IPSPs will need to have a banking relationship in your region. We are fairly confident that we will have a proper relationship within that timeframe. However, there is no hard guarantee (which is part of why some billing companies have decided to close the borders now, expanding as they secure local agreements. This may also answer your question to corvett.)
2. Do you envisage any other difficulties in future with any aspect of the processing at PSW?
Loaded question.
No billing company in the high-risk arena can promise a difficulty-free future (simply because the playing field is constantly changing). Thus, we will contend that every billing company is likely to have future difficulty with aspects or freedoms which are currently complete ignored. For PSW specifically, the singular problem that started this thread is one like that of a cut phone line. It doesn?t matter where it?s cut, the signal (or transaction) won?t go through on the original line. We do not foresee additional problems, however we don?t know what the weapon of choice will be in coming months.
Hooper: i hope they manage to work everything out
We are.
Directfiesta: Not with you guys, but I appreciate your answers
Forums make for interesting speculation, we?re glad we?re able to post here too!
jact: just wish customer service was a little more refined
Customer service has been an item of discussion as of late. Your concern (along with others here) has been duly noted.
Hellfire: They owe me my fucking money.
We appreciate you providing your account number. That account, deactivated in mid November, was the only in the history of our company not to receive its hold back for very specific reasons and undeniable evidence regarding US Law, Visa Policy, and Credit Card Fraud. (The original gfy thread discussing the related events appears to be offline.) We do not wish to adversely affect your professional reputation and thus will not detail the situation here.
jact: another email I didn't get from them
Someone will check your account settings and contact you. There are a number of reasons you may not have received either email. Sorry for the continued stress. Probilling is based out of Canada and we have had great relations with them, as you search for backup options.
Rowan: does this mean SCZ will be risking their merchant status? Seems like more sticky tape and bandaids.
SCZ came forward with a solution for webmasters who don?t have access to other immediate avenues. This is a temporary solution as the circumstances themselves are temporary. All sites with unqualified content were removed months ago and thus SCZ offered to provide an umbrella during the rain.
Tipsy: at least your trying hard to resolve it and answer peoples concerns, rather than 'hiding behind the sofa' until it all dies down and goes away like others are fond of.
Thanks for the note. We?d rather sit on the sofa and talk with you. Hope this has helped calm some nerves.