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I am seeing more and more that there is a need for a 3rd party affiliate support center. Just like call centers where companies like Bell, At&t, Visa and MC will outsource their customer support service so they know these people will be unbiase and will do the job they are paid for.
I use to run the biggest call center in Canada many moons for a company called Sitel Corporation. We where monitored by our clients and we had to serve EVERY customer with the same respect, tone and courtesy. If a customer was to vocal then we had some pre made answers and if that didn't work they would pass it to a supervisor whom had the power to politly tell the client their behavior was unnaceptable and that they should call when they where calm down. If that didn't work we'd pass the info to the company we where doing the support for.
I'm really thinking there's a HUGE opportunity here for someone who knows how to run customer support.
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