05-29-2007, 11:46 AM
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FBOP Class Of 2013
Industry Role:
Join Date: Jan 2004
Location: bumfuck, ky
Posts: 35,562
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another experience from the TOP host in Adult.....HAHAHHAA...NOT!
Quote:
So I have decided to try webair hosting, so many people express their love and pride with that awesome and most professional host around. I needed only a little and simpe virtual account to get some new blogs online so I went with the Starter Plan for now having the future upgrades to dedicated host in mind.
The story started last week when I used the sales chat to get some more information. I learned the account creation is nearly instant, I can pay with epassporte etc. So I ordered the account on monday 12:20 webair time and got the confirmation. Four hours later, when I still had no information re payment, I used the chat again and got the customer service guy to solve the issue. So it was paid and promised to get activated shortly.
Six hours later I used the chat again to learn when the account will be open. Wow, that was finally created in like 30 minutes! Happy me 
Ok, so the account works like charm - I have decided to use some Jace services as it was related to blogs installation and optimization. First thing that happened was that the webair panel was not working and I could not add the ftp account. So I have made the ticket asking support why it is not possible to add the account even with random username - the panel was giving the errors that the account name needs to be unique (even using 'dakdjhakshd' or similar was not working). After 13 hours I got a professional response informing me, that the account name has to be unique as it is virtual account. Coool! I have replied explaining what the word 'random' means and in only 5 hours (after using help of Gerard) I got the reply that the programmers are looking into this. Cool!!!!
Meanwhile Jace started to do his job and do the wordpress installation. It unfortunately occured that PHP has no support for MySQL, wow... Maybe they just forgot to compile this not important module at webair? Shit happens so ticket was created at aprrox 11 am. Only one hour later - the issue is resolved - I get the response that it is working now! Wow!!!! Ehhh, one issue though, it was not working...
During the conversation with Gerard, he tried to help me to get it solved. I do really appreciate his prefessionalism and help so the tickets started to be answered much faster. Meanwhile it occured that the poor tech could not guess which version of PHP I need, whether to use mysqli or mysql. When I explained him that even PHP5 should be compiled with mysql support, just for backward compatibility, not only with mysqli he finally agreed and decided to discuss it with the manager.
Cool! It finally works! Only 2 days passed and php is working in its default configuration! Wow....
So the conclusion is, if you have a low blood pressure and your doctor cannot fix it, go with webair! However, I do really want to tell, that Gerard was very helpful and took care of me and my shitty issues. He was just the only professional I have met there.
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