Quote:
Originally Posted by CDSmith
I'm just thinking out loud here, but hmm... why couldn't epass's customer service/tech support not have told the guy this same advice a week ago when he emailed them?
Shit, I'm risking looking like I jump into every epass thread and "bash" them, when in fact I WANT Them to be better than they currently are, I want them to be great and have all these niggling little kinks ironed out so that I can trust them enough to add their service to my business. Even staunch supporters of Epass has advised them on numerous threads to improve their tech support and get the entire lot of them up to par with that of Keyser, Michael O.
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I'm not sticking up for them, in fact, any issues I have I hit Michael up and don't even bother with their support. I was just trying to offer quick advice.
On Thursday epass notified me that my electron card may be compromised and they cancelled it and it will be 2 weeks before a new one comes in. Trust me, I am not a happy camper about that.