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Phil,
I think you're right, most of the additional features - such as command queueing or reduced wait time on read errors - are simply software based. I found one review that confirms that one of the Seagate ES models is physically identical to its non enterprise brother.
I thought the RE2 had a different casing with a more aggressive heatsink, but it looks like I got confused with the Raptor.
At this point I'm still undecided about whether to move away from Seagate. I've had no end of issues with these drives, but it's possible it really was just a bad run of luck, and there are not that many other companies to choose from these days.
I'm waiting to see how they respond to my official complaint, which may influence my decision.
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