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Try using a different ftp client that might give you a more verbose output as to the login process and any possible errors.
If you arent seeing any files at all, how do you know you are even logged in?
In terms of IPs being the issue, maybe there is a dns lookup on all logins and if that fails or encounters issues the access is blocked.
Thats more of a guess, but it would better if you had a text output of the login process from the FTP client that you could paste.
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Take Luck!
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