Originally Posted by Webby

About an hour - they usually know there is a problem already and working on it and usually reply within 20 mins.



Around six hours - I'm tolerant Depends what the problem is and little point in being pissed.



Already preparing to move by the end of day two and usually have a host lined up - but, again - depends on the problem and communication.



On day three the move is well underway and prob operational on a different host by the end of day three (usually got a lot of files/scripts to handle).

Little point in getting pissed - it's frustrating, but there can be all kinds of reasons - just stay cool and start the clock. If there is some communication, that's a good start - but watch for the bullshit excuses