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Originally Posted by jscott
If your server is down, how long can you go without a reply from your server people?
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About an hour - they usually know there is a problem already and working on it and usually reply within 20 mins.
Quote:
Originally Posted by jscott
how long til 1. you start getting angry?
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Around six hours - I'm tolerant
Depends what the problem is and little point in being pissed.
Quote:
Originally Posted by jscott
2. you start thinking about moving hosting?
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Already preparing to move by the end of day two and usually have a host lined up - but, again - depends on the problem and communication.
Quote:
Originally Posted by jscott
3. you will move your hosting asap?
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On day three the move is well underway and prob operational on a different host by the end of day three (usually got a lot of files/scripts to handle).
Little point in getting pissed - it's frustrating, but there can be all kinds of reasons - just stay cool and start the clock. If there is some communication, that's a good start - but watch for the bullshit excuses
