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If Shady didn't want to come off as a douchebag he'd just refund the money. I've known a lot of stubborn people from PA who don't care if they come off as a douchebag, however, so this comes as no surprise.
Shady, chalk this up as a customer service hit and refund the man's money. If people see you acting like a dick about this in the future you will lose future business. Sometimes the customer may not be right, but doing something as simple as refunding 100 to make someone go away is sometimes the right choice.
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