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Hey there,
I'm a rep from Atomic Web Host and I plan to discuss this mater with the people of GFY because our company feels that you are being mislead.
On April 29th, we set up Mr. Goodings account and it was fully functional. We sent him his log in details and let him log in. He started creating MySQL databases as soon as he signed up. Two days later, he sent us an e-mail saying he couldn't upload files. We investigating this issue, and it was true, and got it fixed within a few hours. In exchange, we gave him his own NS's for his inconveniences.
The site was working fine since then until 2 days ago when our servers were down for weekly maintenance for about 2 hours. He e-mailed us as soon as they went off line, and we let him know, as well with our other new customers that they were down. We got them back up and running, and everything was fine.
Yesterday at around 3 P.M. EST, we received an e-mail asking us to refund his money that he was taking his hosting elsewhere. We told him that we cannot refund him, that the 7 day money back guarantee is now over. He filed a claim with Paypal for a refund.
Talking to PayPal today, they agreed that we owe him nothing since he canceled days into his account and the 7 day money back guarantee is void. Now due to harassing e-mails, we are going to let PayPal solve this and we are currently not responding to any e-mails.
We are also currently down for re-design, as we have been for a few weeks now, doing a complete do-over of our sites. This hasn't been new. We have pleanty of customers that would give you their word saying that they love our hosting. We offer direct IM support through all major IM's, and e-mail support all of our customers have.
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