Quote:
Originally posted by Sly_RJ
I'm with Phat Servers. No complaints here.
The tech support is top notch. I send an email with something I need done, it's done within 10 minutes. No exaggerations. Mike has tech support covered like none other.
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I love you too man. ;)
For the record, We at Phatservers offer Cogent AND a multihomed bandwidth mix with a variety of bandwidth providers.
As far as Honeyslut's comments about slow load times, I just did a search of my entire tech support email archive (Every single piece of mail I have ever recieved or sent) and I found no record of you mentioning anything to me about the problem. Most likely it was something simple that could have been fixed, but rather than say anything about it at the time, you simply jumped ship to another hosting company, and then to another hosting company, (Maybe another one after that?) making vauge comments about your experiences with us on this board. I can say without any doubt that your problem was certainly one that would have been fixed within minutes of your bringing it to my attention (As I see all of your requests were as I search through my email archive) so I can't understand why you try and sneak a shot in on every thread we're mentioned in. You certainly appear to have enough time on your hands to post about your bad experience to all who would read it. I certainly try to make our customers happy, but being human I am prone to make mistakes, and do make them from time to time. Judging by your comments since your departure from Phatservers, I made a mistake when I was 9 by not ordering that mind reading kit from the back of an Archie Double Digest (I got the X-Ray glasses instead).
And for what it's worth, there is no favoritism about who gets put on what bandwidth. If someone wants Cogent, they get Cogent. If someone wants multihomed bandwidth, they get it. You never said anything about slow load times, you just left, so we never offered to switch you.
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Mike W
Head Tech
Phatservers.net