Originally Posted by Intruder

I can only think that Mansion has 2 tiers of service: for the big guys, and for everyone else. Their support has *always* been sketchy, sometimes fast, sometimes they don't respond for hours or days (regardless of how high you set the ticket priority), and here's the other problem: you can *only* reach them by the ticket system, regardless of how urgent the issue is.

Any time you need the smallest intervention they try and stick it to you: $500 to re-issue a license to move MPA3 to another server.

Any one else experiencing this? Right now I'm really disappointed.

All I can say is this is a dumb way to treat your customers. especially the small ones - it's much easier for us to switch to NATS than for Hustler. And one day we'll be big too ...

On the bright side I can highly recommend Mojo Host, they really make it feel like they're an extension of your company (except for one time I must have caught Brad in the middle of dinner, he got testy with me that time).