Quote:
Originally Posted by Intruder
I can only think that Mansion has 2 tiers of service: for the big guys, and for everyone else. Their support has *always* been sketchy, sometimes fast, sometimes they don't respond for hours or days (regardless of how high you set the ticket priority), and here's the other problem: you can *only* reach them by the ticket system, regardless of how urgent the issue is.
Any time you need the smallest intervention they try and stick it to you: $500 to re-issue a license to move MPA3 to another server.
Any one else experiencing this? Right now I'm really disappointed.
All I can say is this is a dumb way to treat your customers. especially the small ones - it's much easier for us to switch to NATS than for Hustler. And one day we'll be big too ...
On the bright side I can highly recommend Mojo Host, they really make it feel like they're an extension of your company (except for one time I must have caught Brad in the middle of dinner, he got testy with me that time).
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Tony,
It saddens me to see that we have one unhappy client here. I checked our ticketing system and see that you got a reply not long after.
We have to charge anyone $500 for a server move as it takes hours for us to do to ensure go over the new setup to check that everything works 100%. There are a lot of different variables that have to be checked, and this means extra work for us. This is the reason why it is in the contract that all customers sign. We do not charge anything to issue a new license, it is 100% free.
We can be contacted via phone, email, ticketing system and ICQ
PS. Our techs has ALSO been communicating with your hosting company and given you a few options to choose from. I think that is pretty good support on our end actually
