i don't know if the paypal team work efficient or not because sometimes they reply me pretty fast and sometimes they don't ...when signup on paypal.com for the first time and fax them the documents to verify my account including :1.my id card 2.my passport,3.my wife's id card,4my wife's passport...(for i'm using my wife's US bank account),they replied: "it seems that 4 people are using this account......"ha!
