Quote:
Originally Posted by AZ_Sarah_Maxcash
US Airways 
And yes, ALWAYS, ask for a supervisor immediatley. |
OMG yes they are the
worst IMO. Ive had horrible experiences while dealing with them. every phone call is at least 45 minutes, mainly repeating myself 8 times. They fucked up my tickets last november to fly home and see family and charged me $600 more for a flight, to which im still waiting for a refund (that ill probably never see)
the only way i have found to deal with someone that can understand english is to ask for someone in the "internet claims devision" or "accounting." they will be confused on why you were transfered there, but tell them you have been on the phone for over 2 hours and asked to speak to a manager about your problem... they will most likely help
back to the topic... in a corporate world, it saves a LOT of money. in most cases people call in for questions to things that they can most likely figure out on their own. Linksys customer support is probably the best outsourced support ive had to deal with