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The only bad experience in recent memory was with NON-outsourced customer support for Comcast. A neighbor's internet wasn't working, so I went over to have look and everything was setup correct, but just couldn't get any connection. So I called them they had me go thru a bunch of worthless hoops, then attempted to ping a website it failed which I had already tried, so sent me to someone else who could ping the modem from their end and said everything was fine and they only provide support to the modem and that if the computer won't connect to the modem they have no solution... haha
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