Quote:
Originally Posted by WonderWoman
Normally I dont do this but after talking to 3 different people from Travelocity to try to change one flight I have lost all patience. I remember a while back someone posting a thread about Dell's customer service in India and how horrible it was. I dont know about you but nothing annoys me more than someone that is just reading off a script word for word with no concept of the question you are asking them. I almost want to slam down the phone and forget abotu the whole thing. And for chrissakes people, we know your name is not George or Kathleen, or Bob. Whatever happened to proper customer service with some intuitiveness?!?!
I want to start a list of well known companies, banks, etc people do business with that are using customer service outsourced to India where people have had horrible experiences.
So far I have:
Citibank
Dell
Travelocity
HP
Please add to the list and share your experience.
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To this list I'll add AOL- They started out sourcing all their inbound service before I quit. Now you are lucky to get an english speaking person no matter what you need. I have no problems with them having a job making a living as long as they can effectivly DO THIS JOB. Don't read me a script and pick up RIGHT where you left off when I ask a question. Thats really one of my most unfavorite things about calling major companies. Do you know why so many companies have decided to do this? George W Bush gave tax credits to all companies that out sourced their employees. Now how is that supposed to be good for our country? Dirty rotten bastard.
/end rant