Quote:
Originally Posted by WiredGuy
Ask to speak to supervisors right away, Dell is the worst and I can't understand half the english their support is speaking anyways. Just keep escalating it until they send you back to an American.
WG
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Exactly.
Most of those companies
DO have American support people. However it's at the 2nd or third tier. So you have to get it escalated from first level script readers back to U.S. support.
A lot of the companies are set up this way, so you just have to know this, and make sure you escalate it so you can get to American customer service support.
