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Albert -
What to do to keep staff happy? It's a state of mind for managers/owners that can never go away - this concept of caring for employees. They are a company's single most important and valuable asset/investment.
We're not big fans of staff turn over. Well motivated & respected employees produce great work and don't have to feel that a specific job or the working environment are oppressive.
Investing company time and money can be done on so many levels. All the examples from the other companies who posted above are awesome - they reflect the fact that each employer can create a specific atmosphere, rather than just make a general effort to maintain morale.
As a service company, we are betting everything on the concept of high-touch client care. The only way we can have that happen continuously is if every single person in the organization feels connected to the greater company cause.
Shorter answer - do what it takes, all the time!
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