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I think one of the main problems is the actual title of such a person. If he/she is a sales rep, then the title implies him/her simply driving affiliates to the program. Had the title been support rep, then it would've been different. I think many just get stuck on their own title and simply think it's not their job to actually provide affiliates with support. In which case their employers are to blame.
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Whitehat is for chumps
If you don't do it, somebody else will - true story!
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