Hi.
We have been having issues with Nats. The stats table among other tables become corrupt for no apparent reason. We have been working with NATS on this non stop. Because it is fixed within a very short period of time and NO sales are lost, we did not let affiliates know, as the stats would be back to normal within a few hours.
At present, there are still things to be done and unfortunately the stats that were lost for that day are unable to be retrieved. The SALES however, ARE counted and NOT lost. We expect that by tomorrow, sales will reflect what was lost during that time.
I DO wish I could elaborate on this, but NATS is a very closed program and we depend on them 100% to fix their problems, so there is not much else we can do.
This has pushed us to decide to write our own software and look for other solutions in the meantime. We harbor no negative feelings or thoughts towards NATS, yet we do believe it is time to move on to something we can fix and develop on our own, so we are not dependent on 3rd parties for issues such as this.
If anyone has any questions, comments or the like, please hit me up.
I am posting our contact info. We are online from 9:00 am to 7:00 pm Central Standard Time.
If you need urgent support at an hour outside our normal hours of operation, you may call us here:
1-213-596-6965
1-512-557-3763
Keep in mind support is limited at off hours, but we are working on a 24/7 solution coming late this summer.
Contact details are as follows:
Rico
ICQ: 144735794
MSN:
[email protected]
Skype: panchodog
Phone: 1-213-596-6965
Mobile: 1-512-557-3763
Email:
[email protected]
Scratch - Panchodog
ICQ:149-961-842
Phone: 1-213-596-6965
[email protected]
Izzy - Panchodog
ICQ: 244-185-772
[email protected]
Uno - Panchodog
ICQ: 111-914
[email protected]