Quote:
Originally Posted by Michael O
Last activity on your account were November 6th, the funds were safeguarded on March 6th.
I am working on getting the funds returned to your account.
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I do understand you are trying to help and I have mentioned this to you in our conservations. I am not holding you responsible at all. I find it hard to beleive that epassporte does not notify customers when this action is going to be implemented.
Honestly, It does not matter to me when I made my last transaction, but it does matter that this was done without any notification....and then having to wait to get the money back into my account is another issue
I just feel it is poor customer service...........
Can you please answer these questions for me, I would appreciate it
1). Why was I not sent some sort of notification of epassporte's intention to take action and move my money because it was not used or to check and see if I wanted the account closed?
Epassporte has all my contact information, there is no excuise for not contacting me, execpt that no one gave a rats ass and just decided to do what ever they wanted with my money.
3). Where on epassportes web site, does it state monies will be safeguarded if not used within 120 days????
4). Why is it that I have to wait 3 days for epassporte to move the money back? The money should have been transferred to my account when I called.
What is so hard about moving my money back....again...this is not rocket science.
thanks for your help.