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Thats not what I like to hear Dirtywhiteboy but the truth about my account is that recently I made a new account with epassporte (yesterday) and it was setting instantly. Maybe you should try making another account. I put a credit card on file and right away called my card company to get the verification small deposit. I am not just saying this... its true that my account was activated very fast.
And Hollister they have a phone number for technical support.
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