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Dealing with tire-kickers 101 --
Problem: you have a potential customer who is constantly contacting you and asking you questions over and over but never buying anything. At some point your time must be considered a factor.
Solution -- Set up a quick webpage that answers all of those questions point by point, then whenever other tire-kicker come around wasting time, you shoot him the url to the answer pages and tell him to let you know when he's ready to buy.
The good news is that you can use the tire-kicker's questions to put together a really tight FAQ page, so that when the next idiot comes along (and you know there will be one) you can just refer them to the answer page and be done with it.. maybe answer 1 or 2 followup questions and then it's shit or get off the pot time.
CD's valuable customer service tip #47.
This one's free, for the next one I'll bill you (all of you) at regular price.
Cheers. :D
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