Centurion

I'm sure you are familiar with "If I didn't have bad luck, I'd have no luck at all!" I'm starting to think that is true in the billing biz.

In September, I was one of many webmasters that got the short end when Lancelot suddenly went out of business.

So, I joined Probilling.com..nice rate (was 9.5%), and no Visa extortion fee. Then probilling starting scrubbing big time around the 17th of this month (at a rate of about 99% rejection of my would be member's credit cards, plus rebills).

So, after losing a lot of business from the rejection of perfectly good credit cards, I joined up with PSWbilling.com 3 days ago and paid the extortion fee from Visa. Today, people are unable to enter my site because their id/pws are being rejected (new info is not getting written to the htpasswd file). I called the office this morning..absolutely NO one there. I've written emails to the rep who signed me up and the tech that set me up..no response all day long. I left voice messages on each voice mail box I could find on their telephone system, but the problem has not been corrected, and no one has yet to contact me, well over 12 hours since the problem began.

Sooooo..two questions:
1)Can anyone TRULY recommend a billing company that DOES have it's act together, provides customer service & support and does not scrub the heck out of credit cards?

2)Do I have to pay that damndable visa fee all over again if I go to a new billing company?

Just about ready to get a po box and tell people to send cash if they want to join. sigh