Originally Posted by Quick Buck

if you're icqing people then yes, you're support response may not be the best, and if you're on a shared 9.95 a month plan then I would guess that your support requests lose priority over clients that spend 15k a month with them.... but i've always found that their support is good if you follow the actual support path provided (e.g. contact support@webair to start a trouble ticket and call their toll free # and ask to speak to the tech on duty)