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We were just informed one hour ago from our building management that an emergency maintenance window is scheduled for this Saturday morning, February 24th, at 1AM PST. UPDATE! The building has just changed the window to be 23 hours later.. it is now scheduled for Sunday morning, February 25th, at 12:01AM PST. This maintenance window involves taking our entire building’s power offline for approximately 3 hours. The word from the building:
It was discovered by ABM Engineering during the power monitoring
equipment installation, that a Phase C Conductor Cable on UPS #4
has been compromised to the point that immediate action to
repair it is necessary or a ground fault will occur to the building
systems.
Since only one of our three data centers is losing power, not all servers will be shut down. Unfortunately, our core routers and our upstream providers are in that data center, so there will be no network to any servers during the window. Gaah.
Since we have advanced (albeit limited) warning of this event, we will be onhand to physically power off all of our equipment at 11:15PM PST. Barring any unforeseen issues (on our end or the building engineer’s) we plan on having everything back up by 4AM PST, hopefully much sooner.
This outage will affect everyone’s sites and email. Email sent to our customers during this outage will be deferred on the sending server and will be delivered after service is restored.
We apologize for the inconvenience this no doubt causes, as well as for the short notice. We will be posting updates as possible during the outage.
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