Quote:
Originally Posted by deve88
Hi all, just checking in to see if anyone else with an epassporte account has had their account hacked and money stolen? I lost $500US to a fraudulent internal transfer last week to a user called "tHobman_j". It pissed me off cause I thought Epassporte was one of the more secure and reliable processing options.
The most dissappointing thing however is that even though I noticed the transfer within a couple of hours of it happening, Epassporte were extremely slow in reacting to my enquiries and phone calls and even slower in reacting to the issue.
Consequently, it appears the thief has got away with the cash as stated below!!
"As previously stated, no funds are available for any recovery. ePassporte
can not held liable for any p2p transaction losses that are comparable to
cash transactions. This is manifested in our Terms & Conditions.
Please do not hesitate to contact us if you have any further questions.
Sincerely,"
I have asked to be notified of the results of their investigation but my enquires have been unanswered for the last 4 days.
I kind of expected a little more from them....
deve88
|
That is exactly what happened to my designer.
epass took day to respond and when they did he got the same canned reply that you got.
These thefts are either an inside job or they have a serious security leak. Either way epass should shoulder their share of the responsibility.
I will not do business with epass for this very reason. It is the same reason that I do not promote AFF. I don't condone theft and I do not support those that facilitate theft.