Quote:
Originally Posted by mahoney
Do You Ever Give Customers Refunds? For example..if they say that they didn't know their credit card was going to recur at a monthly charge etc.
Do you respond to chargebacks? Does it normally go in your favor or the customer?
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When you think about it..
What are you going to gain from giving this customer a refund? Obviously if they want to cancel, gaining good rep with them is no good because they dont want your service and wont rejoin ever. Good rep passed on to other people? the internet is that vast that one disgruntled person won't matter at all.
If you offer them a few months membership on the house and they turn it down sounds like they might just be a freeloader..
Everybody wants somethin' for nuthin'.
