Quote:
Originally Posted by SomeCreep
Oh, is that what happened? Damn.
I wouldnt even mind holding for a long time, because I just work at my computer and keep the phone on speaker, but their number is not toll free. So calling from Cali to their headquarters in Bellevue, Washington costs me an arm and a leg.
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I have a Vonage line so there is no long distance but I refuse to stay on hold for that long. That's not customer service, it's customer neglect.